Last updated: 24 September 2026
Orpheus Property Services respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quote, make a booking or use our services.
1. Personal information we collect
Depending on how you interact with us, we may collect information including:
- your name
- email address
- telephone number
- service or property address
- suburb and postcode
- details of the cleaning or property service you require
- booking and appointment information
- information you provide through website forms, email, telephone, SMS or online chat
- billing and transaction information
- correspondence, enquiries, feedback and complaints
- technical website information such as browser, device, IP address and website usage information where collected through website technologies
We generally do not intentionally collect sensitive information unless it is reasonably necessary and you have provided it to us for a legitimate purpose.
2. How we collect information
We may collect personal information directly from you when you:
- submit a website form
- request a quote
- book a service
- telephone, email or message us
- use our website chat or other communication tools
- provide feedback or a review
- communicate with us before, during or after a service
We may also receive information from a person referring you to us, from service providers used to operate our business, or from publicly available sources where appropriate.
3. How we use your information
We may use personal information to:
- respond to enquiries
- prepare quotes
- schedule and manage bookings
- provide cleaning and property services
- communicate about appointments and services
- process invoices and payments
- provide customer support
- manage complaints or service issues
- maintain business and accounting records
- improve our website, services and customer experience
- send service-related communications
- send marketing communications where permitted by law and provide an option to opt out
- comply with legal and regulatory obligations
4. Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business, including to:
- employees and authorised contractors involved in providing services
- website hosting and technology providers
- customer relationship management and communication providers
- booking and job-management systems
- accounting and payment providers
- professional advisers
- regulators, authorities or other parties where required or authorised by law
We do not sell personal information.
5. Overseas service providers
Some technology and service providers used by Orpheus Property Services may store or process information outside Australia.
Where personal information is disclosed to overseas recipients, we take reasonable steps appropriate to the circumstances to protect that information.
Some of our technology providers may process information in the United States. If other overseas locations are identified as part of our systems, this policy should be updated accordingly.
6. Website, cookies and analytics
Our website may use cookies and similar technologies to operate website functions, remember preferences, improve performance and understand how the website is used.
Third-party website tools, widgets or services may also collect technical information in accordance with their own privacy policies.
You can control or disable cookies through your browser settings, although some website features may not function correctly as a result.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically using business systems and third-party service providers.
Access is limited where reasonably practicable to people who require the information to perform their role.
When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate and subject to legal record-keeping requirements.
8. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us using the details below.
We may need to verify your identity before providing access or making certain changes.
9. Marketing communications
Where permitted, we may use contact information to communicate with customers or prospective customers about relevant services.
You may opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly.
Service-related messages concerning an existing enquiry, booking or service may still be sent where necessary.
10. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
We will review the matter and aim to respond within a reasonable period.
If the Australian Privacy Principles apply to the matter and you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
11. Contact
Orpheus Property Services
Malvern East VIC 3145
Australia
Email: chris@orpheuspropertyservices.com.au
Phone: 1300 224 448
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The latest version will be published on this website with the date of the most recent update.